Update required or maintenance screen
An update screen means your version of the app is too old: update it from the App Store or Google Play. A maintenance screen means we are working on Vowly Event for a short while: your events are safe, and the screen lifts on its own.
Update required
When Update required fills the screen, this version of the app is no longer supported. Your events and data are exactly where you left them.
- Press Update now. The App Store or Google Play opens on Vowly Event.
- Install the update, then open the app again.
Maintenance
We’ll be right back means we are working on Vowly Event for a short while. Your events and data are safe. There is nothing to press: the screen lifts by itself when the work is done, and you carry on where you were.
- If we know when we will be back, the screen shows the expected time.
- It can also show a short note from our team about the work.
- The phone app and the website can be under maintenance separately. If one shows this screen, the other may still work.
Still stuck?
If the update screen comes back after you updated, or the maintenance screen stays for a long time, write to support@vowly.co with your account's email address and a screenshot. We will look into it and reply as soon as we can.
Frequently asked questions
Will I lose my events if I update?
No. Your events are saved in your account, not on the phone. After the update, you find everything as it was.
Can I close the screen and keep using this version?
No. The screen cannot be closed. Update the app, or use web.vowly.co in your browser in the meantime.
Do my guests need to update anything?
No. Guests open your invitation in their browser, without the app.
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Still need help?
Our support team is here for you.
Chat with us
Ask your question in the chat. A person from our team replies within one business day.
Email us
Write to us from your account’s email address and add a screenshot if you can.
support@vowly.co