Emails are not arriving

1. 1Look at the guest's row in Guests. It shows when the invitation was sent. Sent means we sent it, not that it arrived. When we learn that it could not be delivered, the row says that the email did not arrive.
2. 2Open the guest with Edit guest and check the email address for typos. Correct it and send again.
3. 3If the guest asked for no emails about your event, their card says so under Send invitation email. You cannot switch emails back on for them; send their link with Send via WhatsApp or Share link.
4. 4Ask the guest to look in their junk or spam folder, and in Gmail also under Promotions. The email comes from your names "via Vowly Event". Some mail services, such as iCloud Mail and Outlook, sometimes file it there; marking it as not junk helps the next ones arrive.

Not every email goes out by itself: invitations, reminders and most updates are sent only when you press the button. See which emails your guests receive.

• Emails to guests share a daily limit across all your events: up to 200 invitation emails in 24 hours. When you reach it, the app asks you to try again tomorrow.
• A guest can receive the invitation email once in 24 hours.
• Invitations need a published invitation, an event date that has not passed and a confirmed email address on your account.
• Guests without an email address receive no emails. Reach them by WhatsApp or link.

• Reply emails: in Notification settings, Email notifications and the email switch of RSVP responses must be on. With Daily summary you get one email each morning instead. A Co-host gets reply emails; organisers and viewers do not. See notification settings.
• Exports, photos and your guest book: these files go to your account's email address. Check which one in Personal information. If you signed in with Apple and chose to hide your email address, your account uses an address from Apple that forwards to your own inbox.
• Sign-in codes: a code works for 15 minutes. Check your junk folder, or press Resend for a new one.
• Team invitations: if your partner or planner did not get one, send them the link yourself with Share link.

Send the guest their personal link with Send via WhatsApp or Share link instead; it opens the same invitation as the email. If emails keep going missing, write to us in the chat or at support@vowly.co with your account's email address, the guest's address and the day you sent it.