Guests cannot open the invitation
Most of the time the link status or the PIN explains it. Check them in this order.
On this page
1. Check the link status
Open Invitation. When something keeps guests out, a status appears with your link:
- Not published yet: the invitation is a draft. Press Publish now.
- Trial ended, link still open or Subscription ended, link still open: the link still opens, and closes three days after your trial or subscription ended.
- Stopped: the link no longer works because the trial or subscription ended more than three days ago. Subscribe and the same link opens again.
If you used Stop accepting responses, guests can open the invitation but cannot reply. Open replies again in RSVP settings.
2. The PIN
The general link asks for the PIN. Give your guests the PIN, or send them their personal link, which never asks for it. If you created a New PIN, the personal links of guests who had not replied stopped working: send them again.
3. "This invitation is personal"
When Only invited guests can respond is on, the general link only shows This invitation is personal. Send these guests their personal link.
4. The guest's device
The invitation opens in any up-to-date browser on phones, tablets and computers, including inside WhatsApp, Instagram and Facebook. Very old phones that can no longer be updated may not open it.
Still not working?
Write to us in the chat or at support@vowly.co with your account's email address and a screenshot of what your guest sees. We look into it straight away.
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Ask your question in the chat. A person from our team replies within one business day.
Email us
Write to us from your account’s email address and add a screenshot if you can.
support@vowly.co