The app or a page does not load
Most loading problems come from the connection or an out-of-date app or page. Check your connection, update the app or refresh the page, and try the other way in: the phone app or web.vowly.co.
On this page
1. Check your connection
Vowly Event needs the internet. When the phone app loses its connection, it shows No internet connection and connects again by itself as soon as you are back online.
From three days before your event to three days after it, the phone keeps a read-only copy of the day: the programme, the tables, the guest list and the payments still open. With no signal at the venue, press See today’s plan. It holds what the phone saved while it was online in those days.
2. Error screens
In the app and on web.vowly.co, an error replaces the screen with a short message:
- Something went wrong: press Try again to load it again.
- We couldn’t load your events: your events could not be loaded. Check your connection, then press Try again.
If you cannot sign in at all, see Sign-in problems. If the app asks you to update or says it will be right back, see Update required or maintenance.
3. Refresh the page or update the app
- Refresh the page. A page opened before an update may not show a new feature, or a change you have just saved.
- Still not right? Try another up-to-date browser, or the phone app.
- Update Vowly Event from the App Store or Google Play.
- Close the app completely and open it again.
- Still not right? Sign in at web.vowly.co: the same account shows the same events.
When a guest cannot load the invitation
The invitation opens in any up-to-date browser, including inside WhatsApp, Instagram and Facebook. If it will not open there, ask your guest to open the link in the phone's own browser, such as Safari or Chrome. What the page says tells you more:
- We couldn’t open this invitation: the connection dropped. Check it and press Try again.
- Please try again in a few minutes: many people are opening the invitation at once. Wait a few minutes and open the link again.
- This page didn’t load properly: press Try again.
- Invitation unavailable or Event not found: the link itself is closed. See Guests cannot open the invitation.
Still not working?
Write to us in the chat, from Help and support in your profile, or at support@vowly.co. Send your account's email address, whether you use the phone app or the website, and a screenshot of what you see. We will look into it and reply as soon as we can.
Frequently asked questions
Is Vowly Event down?
When we take Vowly Event down for maintenance, the app or the website shows a maintenance screen instead of your events. Without that screen, start with your connection and the steps above, and write to us if it continues.
Can I use the website when the app does not work?
Yes. Sign in at web.vowly.co with the same account: your events are the same everywhere.
Do my guests need the app?
No. Guests open the invitation in their browser, without an app or an account.
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Still need help?
Our support team is here for you.
Chat with us
Ask your question in the chat. A person from our team replies within one business day.
Email us
Write to us from your account’s email address and add a screenshot if you can.
support@vowly.co